Return Policy

In the world of The Tiny Smithery, your satisfaction and the enduring beauty of your chosen pieces are at the heart of what I do. I craft each item with meticulous care, hoping it brings joy and elegance to your every day. However, I understand that sometimes, a return may be necessary. Here’s how we can navigate this together:

Initiating a Return

  • Time Frame: If you find that your piece doesn’t quite fit the vision you had in mind, I ask that you initiate a return within 7 days of its delivery to you.
  • Condition: To ensure our creations continue their journey of bringing beauty, I require that the item returned to us looks as if it has been cherished and is in new condition.
  • Shipping: When returning an item, please use the same type and level of shipping as when the piece was initially sent to you. This helps ensure the piece's safe and swift return to our studio.

Shipping Costs

  • Damaged Items: Should your piece arrive with any damage, as outlined in my Repairs Policy, I will happily cover the cost of shipping both ways, ensuring a smooth and hassle-free resolution.
  • All Other Returns: If the return is for reasons other than damage upon arrival, I kindly ask that you cover the shipping costs. This includes ensuring the package is sent back with the care and attention it was received.

Restocking Fee

  • To prepare returned pieces for their next journey, a restocking fee of 15% will apply. This fee covers the meticulous reevaluation process and any touchups required to ensure the piece meets another’s dreams with the same sparkle and spirit as when it first left my studio.

Assistance, Every Step of the Way

I’m here to ensure that your experience with The Tiny Smithery is seamless and filled with beauty, from the first click to your most recent experience with me. Should you need to initiate a return, please log into your Customer Account or you may reach out and I will help guide you through the process.

I’m grateful for the opportunity to share in your world of elegance and adventure!