Shipping policy
Shipping Policy
At The Tiny Smithery, we want your order to arrive safely, securely, and as quickly as possible. We carefully prepare every order before it is handed over to our shipping carrier.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received.
Please note that items that are made to order or require custom sizing may take up to 14 days to process before they are shipped.
Processing times may also be slightly longer during holidays, sales, or periods of high order volume.
Shipping & Delivery
We currently ship orders within the United States.
Once your order has been processed and shipped, estimated delivery is generally 3–7 business days, depending on your location and the shipping carrier.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to weather, carrier disruptions, holidays, or other circumstances outside our control.
Shipping Costs
Available shipping options and applicable shipping costs will be calculated and displayed at checkout before you complete your purchase.
If free shipping is available for your order, the applicable free-shipping offer will be displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email at the email address provided during checkout.
The email will include your tracking information when tracking is available.
You can use the tracking number to monitor the progress of your shipment.
Shipping Delays
While we do our best to ensure your order arrives within the estimated delivery timeframe, we cannot guarantee a specific delivery date.
Shipping delays may occur because of:
- Severe weather
- Carrier delays or service disruptions
- Public holidays
- Incorrect or incomplete address information
- Unexpected transportation issues
- Other circumstances outside our control
If your order appears to be significantly delayed, please contact us and we will do our best to assist you.
Incorrect or Incomplete Shipping Information
Please carefully review your shipping information before completing your purchase.
If you notice that your shipping address is incorrect, contact us as soon as possible at emily@thetinysmithery.com.
We will do our best to assist with address corrections before the order ships. However, once an order has been shipped, we may not be able to change the delivery address.
The Tiny Smithery is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Lost, Damaged, or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and around your delivery location.
If you still cannot locate your package, please contact us at emily@thetinysmithery.com and provide your order number so we can assist you.
For packages damaged during transit, please contact us as soon as possible and, where applicable, provide photographs of the damaged package and items.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact us:
Email: emily@thetinysmithery.com
Store: The Tiny Smithery
Thanks,