At The Tiny Smithery, I pride myself on crafting each piece with the utmost care and quality, ensuring that what you receive is nothing short of perfect. I understand the importance of your investment in my creations and am committed to ensuring your satisfaction from the moment an item arrives at your doorstep.

In the Event of Arrival Damage

Despite meticulous attention to detail and packaging, I acknowledge that sometimes, the unexpected can happen during transit. If your piece arrives with any form of damage, I want you to know that I’ve got you covered. Your delight in my creations is paramount, and to honor this, I will happily replace any item that does not arrive in the pristine condition you deserve. To facilitate a seamless experience, I will also take care of all shipping costs associated with the replacement process, both to retrieve the damaged item and to send you a brand-new piece.

Handling Future Repairs

I design pieces to last, embedding quality and durability into every creation. However, I also recognize that life happens—unexpected incidents or the natural wear from your adventures can lead to the need for repairs. While I do not offer repair services directly from my studio, I encourage you to visit your local jeweler for any future repair needs. They are well-equipped to handle typical repairs and can ensure your piece is restored to its former glory.

How to Report Arrival Damage

Should you find yourself with a piece that has arrived damaged, please contact me immediately. This is easily done through your Customer Account. I request that you provide:

• A brief description of the issue.
• Photographic of the damage.
• Your order number and contact information.

Upon receipt of your report, I will help guide you through the replacement process and ensure a new piece is on its way to you promptly or issue a full refund if requested.

My Commitment

Your satisfaction and enjoyment of our creations are what drive me. I’m here to ensure that every interaction with The Tiny Smithery is as remarkable and enduring as the pieces I create. Thank you for choosing me to add a touch of elegance to your life. I look forward to serving you and ensuring that your experience is nothing short of exceptional.

For any further inquiries or assistance, please do not hesitate to contact me.